Issue Description
Error message that is coming up
Error message on screen
Upload file

If you have isssues with Physical/Digital Award Order Queries, Service Awards Claim/Use, Miscellaneous Problems with Awards.

What type of support do you need *
- Select What type of support do you need - Help with claiming awards Award Order Issue Anything Else
Issue Description
Order reference number
Order Date
Retailer / Item
Issue Description
Order Value

If you need help with a voucher order you paid for with credit/debit card.

Vouchers *
- Select Vouchers - Reloadable Card Inquiries E-Voucher Inquiries Pre-loaded Card Inquiries Cinema Voucher Inquires Payment/Purchasing Issue Inquiries Miscellaneous Voucher query
Inquiry
- Select Inquiry - Damaged-Faulty card/Need Replacement Gift Card not topped up
Order Number
Gift Card Number
Address field 1
Address field 2
Address field 3
Address field 4
Address field 5
Postcode
Inquiry
- Select Inquiry - Voucher has not been received Voucher/code is not working
Order Number
Issue Description
Order Number
Issue Description
Claim Code
Error message on screen
Upload file
Inquiry
- Select Inquiry - Voucher has not been received Voucher not working Need tracking number
Order Number
Issue description
Inquiry
- Select Inquiry - Code is not working Code has not been received Wrong tickets have been purchased
Order Number
Cinema Location
Screening Time
Screening Date
Movie Title
Error message on screen
Upload file
Issue description
Order Number
Issue description
Order Number
Issue Description
Error message on screen
Upload file
Order Number *
Issue description *

Inquiry *
- Select Inquiry - Transaction query Cashback Help Offer query Issue with an item/booking made using offer Site error
Transaction Details *
Transaction Date *
Retailer *
Order Number *
Amount spent minus VAT
Voucher Code Used
Additional Information
Upload email confirmation of order
Upload file
Transaction Details
Retailer
Date of online order
Issue Description
Payment Method
Retailer
Offer title
Item/booking you are making
Additional Information
Order reference
Name on the booking
Email on the booking
Contact number on the booking
Issue with the booking
Additional Information
Retailer
Offer title
Error message that is coming up
Item/booking you are making (including dates if necessary)
Additional information
Upload a screenshot of the error
Upload file

What type of support would you need
- Select What type of support would you need - Car Hire Airport Lounges Airport Parking Airport Hotels Restaurant/Bar Larger/Private dining restaurant booking Location/venue search Musical tickets Gifting (e.g. Flowers) General Concierge
Contact Number
Pick up location
Drop off location
Pick up date
Pick up time
Drop off date
Drop off time
Number of passengers & luggage
Type of car
Age of driver
Does driver hold a clean drivers licence and credit card in their own name
- Select Does driver hold a clean drivers licence and credit card in their own name - yes no
Additional Information
Contact Number *
Airport & Terminal *
Date
Flight time
Travel destination
Number of passengers
Additional Information
Contact Number
Airport & Terminal
Pick up date
Pick up time
Drop off date
Drop off time
Outbound flight number
Return flight number
Is accommodation required
- Select Is accommodation required - yes no
Number of passengers
Number of rooms
Additional Information
Contact Number
Airport
Check in date
Check out date
Number of people
Type of room
Include parking
- Select Include parking - yes no
Outbound flight number
Return flight number
Date of car collection
Additional Information
Contact Number
Particular restaurant/s
Cuisine
Location
Date
Time
Number of people
Additional Information
Contact Number
Particular restaurant/s
Cuisine
Location
Date
Time
Number of people
Private room/general restaurant
Budget
Additional Information
Contact Number
Location
Type of event
Date
Time
Number of people
Additional Information
Contact Number
Show/s
Date
Time if required
Number of tickets
Additional Information
Contact Number
Type of gift
Budget
Name, address & contact number for delivery
Gift message
Arrival date for the gift
Additional Information
Contact Number
Additional Information

What type of support do you need *
- Select What type of support do you need - Hotel booking Holiday Packages
Contact Number
Number of points
Destination
Check In Date
Check Out Date
Number of people
Star rating *
- Select Star rating - 1 2 3 4 5
Board basis
Budget
Contact Number
Number of points
Destination
Departure Date
Return Date
Departure airport
Number of people
Star rating *
- Select Star rating - 1 2 3 4 5
Board basis
Budget